Privacy Policy
How we collect, use, and safeguard your personal information.
1. Introduction
Express Med Global Services (EMGS) (“EMGS”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at emgs.global, use our mobile applications, or engage with any of our services.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
- Full name
- Email address
- Phone number
- Country of residence
- Educational and professional background
- Passport or identification details (when required for services)
- Payment and transaction information
- Any information submitted via forms or consultations
2.2 Information Collected Automatically
We may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent
- Referral links and navigation patterns
2.3 Cookies and Tracking Technologies
We use cookies and analytics tools (including Google Analytics) to:
- Improve website performance
- Understand user behavior
- Store user preferences
You can control cookies through your browser settings.
2.4 Mobile & App Data
If you use our mobile application, we may collect:
- Device information
- App usage data
- Login activity
3. How We Use Your Information
We use your data to:
- Provide and manage our services
- Process payments and bookings
- Deliver exam preparation and consultation services
- Support visa, travel, and job applications
- Communicate updates and respond to inquiries
- Improve our website and services
- Detect fraud and ensure security
- Comply with legal obligations
4. Legal Basis for Processing
For users in the UK and EEA, we rely on:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligations
5. How We Share Your Information
We do not sell your data.
We may share your information with:
- Service providers (payment processors, hosting, analytics)
- Immigration or educational institutions (where required for your application)
- Legal authorities (if required by law)
6. Data Retention
- Contact data: up to 12 months
- Account data: duration of account + 6 months
- Financial records: up to 7 years
- Analytics data: anonymised after 26 months
7. Your Rights
You may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Request data portability
- Object to processing
To exercise your rights, contact: info@emgs.global.
8. International Data Transfers
As we operate in Nigeria and the UK, your data may be transferred across jurisdictions.
We take appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for individuals under 13.
10. Security
We implement:
- Secure data transmission (HTTPS)
- Access controls
- Data protection protocols
However, no system is 100% secure.
11. Third-Party Links
We are not responsible for external websites linked from our platform.
12. Updates to This Policy
We may update this policy periodically. Continued use of our services means acceptance of updates.
13. Contact Us
Email: info@emgs.global
Support: expressinfo.booking.pay@gmail.com
Address: Festac, Lagos, Nigeria
We are committed to resolving privacy concerns promptly.